Terms & Conditions

Terms & Conditions

Terms & Conditions

Last Updated: September 19, 2025

Welcome to Navigate, LLC (“Company,” “we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of our managed IT services, support, and related solutions (“Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, you must discontinue use immediately.

1. Services

  • We provide managed IT support, monitoring, cybersecurity, backup, and related professional services as outlined in our service agreements.
  • Service availability, response times, and deliverables are governed by applicable Service Level Agreements (SLAs).

2. Acceptable Use

  • You agree not to use our Services for unlawful, malicious, or unauthorized activities.
  • You are responsible for maintaining the confidentiality of your accounts, passwords, and data.

3. Fees & Payment

  • Fees are billed as specified in your service agreement or proposal.
  • Late payments may result in service suspension or termination.

4. Confidentiality & Data

  • We handle client data with strict confidentiality and apply industry-standard security practices.
  • We are not liable for data loss beyond the scope of agreed backup/continuity services.

5. Third-Party Services

  • Our Services may integrate with third-party software, cloud platforms, or vendors. We are not responsible for their performance, outages, or terms.

6. Warranties & Disclaimers

  • Services are provided on an “as is” and “as available” basis.
  • We disclaim all implied warranties, including fitness for a particular purpose and non-infringement.

7. Limitation of Liability

  • Our liability is limited to the fees paid in the past 12 months for the specific service giving rise to a claim.
  • We are not liable for indirect, incidental, or consequential damages.

8. Termination

  • Either party may terminate services per the agreed contract terms.
  • Upon termination, all unpaid fees remain due, and access to services will cease.

9. Governing Law

  • These Terms are governed by the laws of Jefferson County, Kentucky.
  • Disputes shall be resolved in the courts of Jefferson County, Kentucky.

Disclosure & Consent Statement

By engaging with Navigate, LLC and using our Services, you acknowledge and consent to the following:

  1. Data Handling – We may collect, process, and store your business and personal data as necessary to deliver IT services, comply with legal obligations, and improve performance.
  2. Remote Access – You authorize us to remotely access systems and networks as required for support, monitoring, and troubleshooting.
  3. Third-Party Providers – You consent to the use of trusted third-party vendors (e.g., cloud providers, software tools) that may process your data under their own security and privacy policies.
  4. Monitoring & Logging – You acknowledge that monitoring, logging, and auditing may be conducted to ensure system security, compliance, and service quality.
  5. Security Limitations – While we employ industry best practices, no system is 100% secure. You accept residual risks inherent in technology services.
  6. Client Responsibility – You are responsible for enforcing internal policies, user compliance, and safeguarding credentials.
  7. Consent Withdrawal – You may withdraw consent to data handling at any time, subject to contractual obligations and applicable laws.

By continuing to use our Services, you signify your agreement to these terms, disclosures, and consents.