Terms & Conditions

Terms & Conditions

Last Updated: October 12, 2026

Welcome to Navigate, LLC (“Company,” “we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of our managed IT services, support, and related solutions, including our website, support forms, support chat at chatbot.navky.com, support phone lines, and AI-assisted support (together, the “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, you must discontinue use immediately. If you use the Services for a company or other organization, you confirm that you are authorized to do so for that organization.

1. Services

We provide managed IT support, monitoring, cybersecurity, backup, and related professional services as outlined in our service agreements.
Service availability, response times, and deliverables are governed by applicable Service Level Agreements (SLAs).

2. Acceptable Use

You agree not to use our Services for unlawful, malicious, or unauthorized activities.
You must not impersonate another person, try to get access to another person’s account, mailbox or device, or try to make our AI support agent act outside its intended purpose.
You are responsible for maintaining the confidentiality of your accounts, passwords, and data.

3. Fees & Payment

Fees are billed as specified in your service agreement or proposal.
Late payments may result in service suspension or termination.

4. Confidentiality & Data

We handle client data with strict confidentiality and apply industry-standard security practices.
We are not liable for data loss beyond the scope of agreed backup/continuity services.

5. AI-Assisted Support

Some of our support is provided by an AI support agent, through our support chat, our support phone lines, and replies to support tickets. The AI support agent identifies itself as an AI.
AI responses are generated automatically and can be incomplete or incorrect. Check important information before you rely on it. You can ask for a human technician at any time.
The AI support agent does not give legal, financial, medical, or safety advice.
Do not use the support chat or AI phone line for emergencies. If anyone is in danger, call 911.
The AI support agent gives information specific to you or your organization only after it verifies your identity.

6. Automated Actions on Your Devices and Accounts

When you ask for help, and only after you approve, the AI support agent can run approved diagnostic checks and fixes on your own managed computer and your own account. Examples: closing or restarting a program, restarting your computer, repairing Microsoft Office, installing an approved application, adding a printer, or releasing your own quarantined email.
The AI support agent asks for your approval before each change. We log each action and its result, and a technician can review it.
Some actions close programs or restart your computer. Save your work before you approve an action. We are not responsible for unsaved work that is lost.
Changes that affect other people, organization-wide settings, servers, network equipment, or security controls are made only by our technicians, with appropriate approval.
You are responsible for having valid licenses for any software you ask us to install.

7. Identity Verification & Authorized Users

Before we discuss your account or make a change, we may verify your identity. For example, we may ask you to sign in, or send a one-time code by text message to the mobile number we have on file for you.
Clients must keep their users’ contact information, including mobile numbers, current. Tell us promptly when a user leaves your organization or when a user’s access should change.
We may decline a request when we cannot verify who is making it or whether that person is authorized.

8. Call Recording, Transcripts & Screenshots

Calls to our support lines may be recorded and transcribed. We tell you at the start of the call. If you do not consent, end the call and contact us by email or through our support form instead.
Support chat conversations and AI-assisted calls are transcribed and stored.
With your permission, we may capture an image of your computer screen to diagnose a problem. Close anything you do not want us to see before you give permission.
We use recordings, transcripts, and screenshots to provide support, keep a record of the work done, check and improve the quality of our Services, train our staff, and meet security and legal obligations. We keep them only as long as we need them for these purposes.

9. Text Messages (SMS)

Navigate sends support-related text messages: one-time identity verification codes and, on request, a password-reset link, to employees of our client companies who call our support line for help with their own account or computer. Texts come from (502) 679-3296.
Your mobile number: the mobile numbers we text were provided to Navigate by our clients' users themselves, and they agreed to receive support verification texts at them, so that we can verify them and help them with their own accounts and computers. We still ask again on every call before any text is sent.
How you opt in: during a call to our support line at (502) 717-1640, our support agent asks “To verify you, is it okay to send a text message to your cell phone?” Only if you say yes, you confirm your mobile number by telling the agent its last four digits, and the text goes only to that number. The call is recorded, including your answer. See the full opt-in step, with the exact wording, at navky.com/sms-opt-in.
Example messages: “Navigate support: your verification code is 4821. If you are not on the phone with Navigate right now, ignore this text. Msg & data rates may apply. Reply STOP to opt out.” and “Navigate support: reset your password here: https://pwreset.navky.com/ Msg & data rates may apply. Reply STOP to opt out.”
One message per verification request; message frequency varies. Message and data rates may apply.
Reply STOP to opt out at any time. Reply HELP for help, or call (502) 515-4927. If you opt out, we cannot verify you by text message, and we will use a different method.
We do not sell or share your mobile number or your text-message consent with third parties for their marketing purposes. Mobile carriers are not liable for delayed or undelivered messages.

10. Third-Party Services & AI Providers

Our Services may integrate with third-party software, cloud platforms, or vendors. We are not responsible for their performance, outages, or terms.
To provide AI-assisted support, we use third-party providers for AI processing (including Google and OpenAI), for telephone calls and text messages (Twilio), and for hosting (Cloudflare). Your messages, voice, screenshots, and related support information may be processed by these providers to deliver the Services.
We use the business services of these providers. Under their published terms, they do not use your content to train their AI models.

11. Warranties & Disclaimers

Services, including AI-assisted support and automated actions, are provided on an “as is” and “as available” basis.
We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

Our liability is limited to the fees paid in the past 12 months for the specific service giving rise to a claim.
We are not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data, or business interruption.

13. Indemnification

You agree to indemnify and hold Navigate harmless from claims, losses, and expenses that result from your misuse of the Services, your breach of these Terms, or actions we take at the instruction of you or your authorized users.

14. Termination

Either party may terminate services per the agreed contract terms.
Upon termination, all unpaid fees remain due, and access to services will cease.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we post the new version on this page and change the “Last Updated” date.
If you continue to use the Services after an update, you accept the updated Terms.

16. Entire Agreement & Order of Precedence

These Terms, together with your service agreement, any statements of work, and applicable SLAs, are the entire agreement between you and Navigate about the Services.
If these Terms conflict with a signed service agreement, the signed service agreement controls.

17. General

Severability: if any part of these Terms is found unenforceable, the rest remains in effect.
No waiver: if we do not enforce a provision, we do not give up the right to enforce it later.
Assignment: you may not assign these Terms without our written consent. We may assign them as part of a merger, acquisition, or sale of our business.
Force majeure: we are not liable for delays or failures caused by events outside our reasonable control, such as natural disasters, utility or internet outages, failures of third-party providers, cyberattacks, or government action.
Independent contractor: Navigate provides the Services as an independent contractor.
Electronic communications: you agree that we may communicate with you electronically, and that electronic notices meet any requirement that they be in writing.
Survival: provisions that by their nature should continue after termination, including payment, confidentiality, disclaimers, limitation of liability, and indemnification, continue after termination.

18. Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict-of-laws rules.
Disputes shall be resolved exclusively in the state or federal courts located in Jefferson County, Kentucky.

19. Contact

Navigate, LLC — support line 502-515-4927 — www.navky.com

Disclosure & Consent Statement

By engaging with Navigate, LLC and using our Services, you acknowledge and consent to the following:

Data Handling – We may collect, process, and store your business and personal data as necessary to deliver IT services, comply with legal obligations, and improve performance.
Remote Access – You authorize us to remotely access systems and networks as required for support, monitoring, and troubleshooting.
AI-Assisted Support – You acknowledge that some support is provided by an AI support agent, and that with your approval it may run automated actions on your own managed devices and accounts.
Recording & Transcripts – You consent to the recording and transcription of support calls and chats, as described in these Terms.
Text Messages – You consent to receive support-related text messages, such as verification codes, at the mobile number you provide. Reply STOP to opt out.
Third-Party Providers – You consent to the use of trusted third-party vendors (e.g., cloud providers, AI providers, software tools) that may process your data under their own security and privacy policies.
Monitoring & Logging – You acknowledge that monitoring, logging, and auditing may be conducted to ensure system security, compliance, and service quality.
Security Limitations – While we employ industry best practices, no system is 100% secure. You accept residual risks inherent in technology services.
Client Responsibility – You are responsible for enforcing internal policies, user compliance, and safeguarding credentials.
Consent Withdrawal – You may withdraw consent to data handling at any time, subject to contractual obligations and applicable laws.

By continuing to use our Services, you signify your agreement to these terms, disclosures, and consents.